In-Person Courses
In-person courses provide the optimum learning experience for your staff. Courses are offered in either a 1 or 3-day format depending on your needs. They generate high degrees of interaction and utilise engaging exercises designed to boost confidence and embed knowledge effectively.
You can select pre-packaged courses or we can work with you to customise the scope of the learning experience to cover the topics that are most important to your organisation.
Standard Courses
-
![]()
Project Management for Non-Project Managers
Either a 1 or 2-day course, depending on number of exercises used to support the learning, this course is designed for people who are starting out with project management or for those who need to be able to run successful projects even if it isn’t their main role. Topics covered include:
Overview of Project Management
What Makes a Good Project Manager
Key Project Management Concepts
How to Avoid Common Pitfalls
Basic Project Management Lifecycle
Understanding Objectives, Outcomes & KPIs
Stakeholder Analysis and Engagement
Project Planning & Baselining - Doing the Right Things
Project Delivery - Doing Things, Right
Project Governance and Why Risk Management is Key
Communication - the Forgotten Project Superpower
Project Closure - Celebration and Lessons Learned
-
![]()
Getting Started with Customer Success
A 1-day course designed for B2B organisations looking to improve their post-sales customer relationships. The Customer Success function needs to deliver objectives for higher renewal rates and increased revenue founded on greater attention to the success of their customers. Topics covered include:
Understanding Customer Success
Important KPIs
Developing a Customer Success Canvas
Working with Sales
Engaging with your customer point of contact
Establishing achievable success criteria
Meeting cadence and agendas
Working with post-sales Support and Services functions
Managing Risks and Issues
Measuring success
-
![]()
Foundations in Consulting for Better Client Outcomes
A 1 to 3-day course, depending on needs, this course is for B2B organisations engaged in post-sale adoption or advisory services, this course provides a method framework for developing a successful change program underpinned by proper analysis and design. Topics covered include:
Characteristic of a Good Consultant
The Value of T-Shaped People
Consulting Methods and Why They are Important
Understanding Client Objectives
Defining Constraints or Problems
Defining Powerful Problem Statements
Establishing Hypotheses
Approaches to Data Gathering
Establishing Findings and Developing Conclusions
Forming Recommendations and Roadmaps
Creating Effective Reports
Presenting Your Analysis
-
![]()
Techniques for Successful Managers
A 1-day interactive course that introduces techniques and approaches for successful management. The course is ideal for new managers or managers looking to enhance their management knowledge. Topics covered include:
Management vs Leadership
Managing Remote Teams
Inspiring and Motivating Teams and Individuals
Evaluating the Right Management Approach
Balancing Employee Success and Happiness
Delegation Strategies
Communication
Coaching and Team Development
Dealing with Difficult Employees
